Communications Unit

The Police and Fire Emergency Communications Center is located at the Mt. Juliet Police Department and is staffed 24/7 by police and fire dispatchers. The Communications Center manages communications for the Police and Fire Departments between citizens, firefighters, and police officers.

This Communications Center is the critical link between the community and Mt. Juliet's emergency services. We are committed to gathering and disseminating important information to help protect life, property, and the environment. In doing so, the Emergency Communications Center strives to provide citizens with the highest level of service.


The Communications Center currently consists of 10 full-time dispatchers, which includes one supervisor. These dedicated men and women are trained to serve the public and handle very busy telephone lines and very stressful, life-threatening situations. The dispatchers are required to be certified by Tennessee state law. They complete a 40 hour Tennessee Information Enforcement System (TIES) basic certification course through the Tennessee Bureau of Investigation. The TIES network is the link that allows access to state and federal communications system, including:
  • The TBI's Tennessee Criminal History Repository
  • Tennessee Department of Safety databases
  • The Tennessee Crime Information Center
  • The FBI's National Crime Information Center
  • The National Law Enforcement Telecommunications System
This Communications Center is a vital part in emergency services and community service provided by the Mt. Juliet Police Department.